Returns Policy

Customers, (“you”, “your”), may return unopened items ordered with 5APlus, llc., (“us”, “our”, “the Company”), within 30 days of delivery, as follows:

1. All items must be returned unopened, in their original packaging. They should be in a sellable condition, (exception can make the items with defects).
2. All returns must be authorized by our Customer Service representatives, in writing, with an RMA number, (Return Merchandize Authorization Number). No credits will be issued without an RMA number and an RMA form.
3. If the item is returned because we shipped the wrong item(s), we shipped a defective item(s) or we shipped goods in excess of what was ordered, please call our Customer Service immediately and arrange for the re-shipping of the correct item(s).
   You will just have to  print the Return Label you receive from Customer Service, fold it in half, place it on your return package and drop it at any FedEx location, (Fedex Mailbox, Fedex/Kinkos Store).
   In this case, no restocking fee will be charged. Freight Charges will be supported by us.
   
4. In case of damage or loss in transit, you are to report the damage or the loss, immediately. We will instruct you not to return the damaged goods and to keep them for further inspection by the freight forwarder’s representative. We will credit you based on a freight claim issued by us to the freight forwarder.
5. If a return or credit is desired for any other reason than the ones specified above, you will be liable to pay the freight cost, (in both directions, if you had a free shipping benefit or one way if you already paid freight). To cover the cost of reprocessing, a 15% Restocking Fee will be deducted from the amount to be credited.
6. The Company will credit your account within 30 days from the date the goods were received.
   
   START THE RETURN PROCESS: To obtain an RMA number, please call the number below.
   
   Step 1: Call 203-644-1271 to obtain an RMA#.
   
   Please have this information ready:
   
   • Customer purchase order number;
   • Item # and /or name of the item to be returned;
   • Quantity to be returned
   • Reason for the return.
   
   Step 2: Receive the RMA form and return label
   
   Our customer service will e-mail/fax to you an RMA form and a return label to be enclosed with the return. An RMA number will expire after 14 days.
   
   Step 3: Check Your Return
   
   Returns will not be accepted without a valid RMA#. When your package is being received, the Returns personnel will check its content against the RMA form that you have enclosed in the package.
   
   NOTE: Any return received without an RMA Form will not be credited.
   
   Step 3: Ship and Insure Your Return
   
   Enclose the RMA form in the package. Please use the return label with the RMA # on it to make sure the package arrives at the correct location. The Company shall not be responsible for items that are lost or damaged in transit while being returned. Clearance and Sale items are not returnable.

If there is anything else we can do to help you get the most from your ThePaperSeller product, or if you have any questions about this shipping and return policy, you may contact us at: